Career profile: Pat AshworthOn 21 Sep 2004 in Personnel Today Related posts:No related photos. Comments are closed. Previous Article Next Article PatAshworth, 37, head of learning and development at Co-operative FinancialServices, talks about her work aligning key performance and leadershipprogrammes.What does your role involve?Thekey aim of my role is to support the development of a single employee culturefor CFS [formed in April 2002 to bring the Co-operative Bank and Co-operativeInsurance Society under common leadership]. Thisinvolves developing a professional, consistent approach to everything frominduction and orientation programmes to performance management and leadershipdevelopment, so that everyone in CFS is equipped to embrace the futurechallenges of the organisation.What are the best and worst things aboutthis job?Thebest is the opportunity to really do things differently and get involved withall aspects of the organisation as we go through major change. The worst is having to say no.What is your current major training projector strategic push?Iam developing a ‘Big 5’ suite of strategic drivers to help CFS achieve itspeople objectives. It covers: performance management; leadership development;team development; talent pool and succession management; andorientation/induction to CFS.Itsaim is to raise organisational performance, improve bottom-line productivity,create a single employment community and develop everyone in CFS – no meanfeat. I am working with people throughout the organisation to identify what thekey challenges are going to be over the coming years, so we can ensure that CFSdelivers on its promises.What attracted you to training anddevelopment?The opportunity to really help to develop people– and to see the effects of that development throughout the organisation overtime.What are your favourite buzzwords? Competencyis a key buzzword as I am working hard to integrate a new competency frameworkfor CFS.How do you think that your job will havechanged in five years’ time?Thechallenge to develop people within a tight regulatory framework will increase. Thelearning and development team will move to a more consultancy-focused approachas the effects of the Big 5 are implemented, and CFS staff become empowered.What do you think will be the core skillsfor your job in the future?Adaptability, lateral thinking and the ability tomulti-task.Are you good at self-development?I’mbecoming better every day. It’s sometimes hard to make the time, but I do tryto step back and see where I could improve.What self-development have you undertakenin the past 12 months?Ihave become psychometrically trained in some new tools.How do you network?Throughworking on various business projects,and I always try to keep in contact with the people I have worked with.If you could have any job in the world,what would it be?I’mquite happy doing what I do, but I suppose a replacement for Michael Parkinsonwould keep me cheerful. Especially if I could choose my guests – George Clooneymight be first on the invitation list.Describe your management style.Encouraging, challenging, optimistic.What is your motto?Doingthings differently, doing things better.