Ryanair aim to improve service

first_imgSource = ETB News: P.T. Mr Sattar made the flight change after his wife and three children died in a house fire in England. The revelations come after allegations that the Irish low-cost carrier charged mournful passenger Muhammad Taufiq Sattar AU$270 to reschedule his flight to the United Kingdom. Ryanair chief executive Michael O’Leary has promised to improve the airline’s image and customer service tactics, following the mistreatment of a grieving passenger earlier this month. Shareholders attending the company’s annual general meeting were re-assured that the airline will enhance its website’s functionality and create a communications unit, equipped to handle customer complaints quickly, the Australian reported. Ryanair eventually refunded the money and have vowed to review their often inflexible enforcement of rules which, when violated, elicit retaliatory charges for customers. “I thought, given the circumstances, they might just let me transfer flights, as I had already paid for a return fare,” Mr Sattar told the Daily Mail. “We should try to eliminate things that unnecessarily piss people off,” Mr O’Leary said. “Some of our policies are implemented with a degree of robustness that isn’t warranted… we need to improve and soften some of the harder edges in our service and in our image.”last_img read more