Knockout slow processes at your credit union

first_imgToday’s consumers are conditioned to expect more and more information – quickly. This is changing your members’ expectations. They want information anywhere they are and they expect it now.Are your branches ready to deliver it?The counterpunchTime consuming processes slow down branch operations and frustrate members. Enterprise content management (ECM) allows you capture documents and information electronically and store it in a secure, central location. Users quickly access what they need with a few simple mouse-clicks. By breaking free from slow and inaccurate processes, your credit union is empowered to deliver superior member service.A one-two punchLet’s take a look at a couple hooks you can deliver to put branch inefficiencies on the ropes:Account set upEvery transaction associated with account setup and maintenance produces documents that need to be stored by your credit union. With an increase in regulations and compliance initiatives, your credit union needs a consistent way to process these transactions while lowering overall costs without delaying new memberships.ECM allows your credit union to recreate paper based forms into electronic forms that can be accessed through your intranet, web site and home banking platforms. This results in a reduction in overall processing time per transaction and a detailed history. 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Michelle Harbinak Shapiro Michelle Shapiro has more than a 15 years of experience in the banking industry to her role as Financial Services Industry Expert at Hyland Software. Her mission is to share … Web: Details Wire transfersA wire transfer request and execution has a lot of variables in play that can affect the overall cost and time involved to complete the transaction. Everything from filling out the request document to errors in data entry to gathering the appropriate approvals can determine how much a single wire transfer costs.ECM enables your credit union to minimize the amount of paper and create a consistent and repeatable process for every wire transfer request. Utilizing the electronic forms togather the necessary information and then routing them through the ECM’s workflow engine, the overall time to complete a request is drastically cut.The final roundIn the initial rounds, ECM empowers you to capture documents and information electronically and store them in a secure, central location. By breaking free from the costs, risks and restraints of relying on paper and manual processes, your credit union is enabled to deliver superior service.But, to deliver the knockout punch, you need to integrate ECM not only with your core banking platform, but also other important systems across your institution such as your loan origination system or accounting software. This TKO eliminates the need to switch screens to find information in every department of your credit union. You will decrease process times while increasing the ability to access important information from account maintenance to wire transfers and beyond.Your members will thank you as you hoist up that championship belt signifying your victory!last_img read more

Inside Marketing: Connecting with members online

first_img 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr In 2019, credit unions face the same fundamental question that nearly every other business does: Members are out there, but how do you reach them?Gone are the simpler days when marketing meant leasing a couple billboards next to the freeway and taking out ads in the local newspaper. Today, reaching potential members means connecting with them online.Online marketing can seem puzzling, a vaguely anarchic field of viral (i.e., accidental) successes, where the principles of traditional brick-and-mortar marketing fall flat or even repel. But if you master its rules, you can flourish.How Do You Reach Potential Customers Online?At Clever, we’ve had great success using a combination of content marketing, search engine optimization and pay-per-click advertising. Let’s tackle content marketing first. continue reading »last_img read more

Former Steeler Rashard Mendenhall calls Ben Roethlisberger ‘racist,’ backpedals

first_imgFormer Steelers running back Rashard Mendenhall took to defending Antonio Brown in a series of tweets Thursday before eventually labeling his ex-teammate Ben Roethlisberger a “racist.”DIAMOND: Antonio Brown has turned into the worst kind of player STEELERS MOCK DRAFT: Predicting picks, NFL Draft plan, sleepers for PittsburghHere are Mendenhall’s complete thoughts on Brown’s situation, via his Twitter feed:”I know he seems outta pocket right now, but I seriously feel for [Brown]. As a black athlete in this country, you can literally lay your body out and give your entire being for a higher cause, the greater good of a TEAM. And when you face the firing-squad, for something not entirely your own doing, depending on your position and skin-tone, the ‘team’ may very-well leave your ass out to dry. Think about what it would take to render [Brown], the GREATEST COMPETITOR of our generation, incapable of showing up to play in his last game.”To boil that down to [Brown] being a diva, selfish, quitter couldn’t possibly explain the MAN who for nearly a decade provided professional excellence to the city of Pittsburgh. By no stretch am I saying {Brown’s] been without guilt this off-season. I just hope to see more compassion and examination, for a guy who gave everything he had until he couldn’t bring himself to do it, for even one more game.”Mendenhall played a key role on the Steelers as the team’s starting running back for many years. He had back-to-back 1,000-yard seasons and even helped the team win a Super Bowl in 2009. In other words, he’s spent a lot of time with both Roethlisberger and Brown. About three hours after tweeting that, however, Mendenhall backpedaled on his comments.Mendenhall received a lot of backlash on Twitter for his initial tweet. After all, using the sentence “he had to catch balls from a racist quarterback” is a very strong thing to say. It’s not exactly the kind of statement you then retract within the same day. Either own it, or don’t tweet it at all.Mendenhall played with Roethlisberger from 2008 (when he joined the league as a rookie) through 2012. He also played with Brown from 2010 through 2012.last_img read more